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Terms and conditions

These Terms and Conditions, as may be amended from time to time, apply to all our services directly or indirectly made available online through any mobile device, by email or telephone. By accessing, browsing and using our (mobile) website or any of our applications through whatever platform and/or by placing an order through us, you acknowledge and agree to have read, understood and agreed to the Terms and Conditions set out below (including the privacy statement). The pages and content of these pages are owned by Eureka Leasing, principal place of business – 3 Eagle Street, Glasgow, G4 9XA.


Pricing

Monthly rentals are subject to VAT at the prevailing rate. All quotations include Road Fund Licence for the first 12 months of the contractual period, after which the hirer is responsible for arranging and paying the Road Fund Licence. The pricing of any applicants final agreement is dependent on their individual credit rating and Eureka’s underwriting policy. These figures do not constitute an offer. Errors and omissions excluded. All prices shown are based on 10,000 miles per annum.


Vehicle information

Whilst every effort is made to verify and ensure the accuracy of the data, the information should only be used as a guide and no decision should be made to purchase, hire or lease a specific vehicle without verification of the latest data from either the manufacturer or franchised dealer. Eureka Leasing cannot be held accountable for any loss incurred as a result of any error. We strongly recommend that you visit the manufacturer’s website to confirm that the vehicle ordered has all features that you expect. Our account managers will be happy to clarify any detail about the car, colour, interior, trim and the standard specification before the order is placed. Eureka Leasing cannot be held responsible for the non-inclusion of features that do not come as standard. All images on the website are for illustration purposes only.


Delivery

Delivery timeframes quoted are subject to credit clearance, initial rentals being received along with all signed order forms and contracts being received by Eureka Leasing. The cost of delivery of the vehicle is included to mainland UK only, however, some areas may incur a charge. We will always advise you if delivery is chargeable prior to placing an order. This order and delivery of the goods shall be subject to any terms and conditions which the manufacturer or importer may from time to time lawfully apply to the supply of the goods or the resale and or lease of the goods by us. We shall not be liable for any failure to deliver the goods to the agreed timescale, caused by our inability to obtain them from the manufacturer or importer by our compliance with such terms and conditions. We will contact you periodically with updates on the progress of your order. We may require a copy of the insurance certificate for the new car before it is delivered to you and will let you know prior to confirming your delivery booking.


About the vehicle order

Eureka Leasing will charge a non-refundable Vehicle Order Processing Fee of £180 (£150+VAT) to order a vehicle on your behalf. This fee is payable at the point we order your vehicle for you and can be paid by credit or debit card. Your vehicle will be ordered when your chosen funding type (if applicable) or proof of funds is received by our credit team.

Diesel vehicles may be fitted with a diesel particulate filter (DPF) which helps remove harmful soot deposits from vehicle emissions. Vehicles fitted with DPFs may not be suitable for all driving styles and you should assess your driving habits before choosing a diesel vehicle.

Eureka Leasing will not allow connected services that allow vehicles to be tracked or controlled remotely, to be activated. Should you have any queries about this, please speak with your account manager.


About the credit agreement and credit approval

By choosing to fund your new vehicle using one of our credit or lease agreements, all information provided to Eureka Leasing will be used where appropriate for the purpose of obtaining a credit approval from one or more of our panel of lenders. Where we pass your details to a lender, they will conduct a credit check based on the information you have provided. Depending on the outcome this may leave a footprint on your credit profile.

Failure to maintain rentals may result in the vehicle being withdrawn. Late or missing rentals may result in additional charges or interest and could affect your ability to obtain credit in the future.

Please note: We will require proof of identification and proof of address from you. This is usually a copy of your driving licence and a recent utility bill dated within the last 90 days. Occasionally, lenders may require further proof of address or identity from you. Where this is the case, we will advise you accordingly.


Cancellation rights for consumers

This is a distance contract under the Consumer Protection (Distance Selling) Regulations 2000. The hirer will be entitled to the following cancellation rights:

If you enter into the agreement to which this information relates you will have the right to cancel it. You may cancel the agreement at any time before the expiry of 14th day after the day on which the contract is entered into. If you wish to cancel you should send or take notice of cancellation to Eureka Leasing, 3 Eagle Street, Glasgow, G4 9XA.

Up to 14 calendar days after accepting the vehicle order – Eureka Leasing will refund your £180 (£150+VAT) Vehicle Order Processing fee less any reasonable costs for services provided until that point.

After 14 calendar days of accepting the vehicle order – Eureka Leasing reserve the right to forward onto you, the customer, any charges that we may incur as a result of cancelling your order.

Should you have a complaint, we would seek to resolve any complaint or concern you may have in the first instance. If we are unable to, then you may be able to refer your complaint to the Financial Ombudsman Service. Details of our complaints procedure can be found on our website.

Eureka Leasing is a trading style of Eureka Leasing Ltd and our company registration number is SC539819. Eureka Leasing Ltd is authorised and regulated by the Financial Conduct Authority. Our Firm Reference Number is 756052. Not all types of business we undertake is authorised and regulated by the Financial Conduct Authority.